Refund policy

Digital Download Refund Policy

Our products are digital downloads. No physical item will be shipped, and physical returns are not required.

Changed your mind? Once you have downloaded or accessed your purchase, we do not offer refunds for a change of mind, except where required by law. If you have not accessed it, contact us within 14 days of purchase to request cancellation and a refund.

Trouble with your download? If your download link is missing, the file will not open, or you received the wrong file, contact support@sparkzora.com with your order number and a description of the problem. We will help restore access or provide a corrected file. If we cannot resolve the issue, we will refund the affected product.

If the product materially differs from its description, contact us so we can review the issue and provide an appropriate remedy, including a refund where applicable.

Duplicate purchases If you accidentally purchased the same product twice, contact us with both order numbers. We will verify the duplicate and refund the extra purchase.

Receiving your refund Approved refunds will be returned to the original payment method. Your bank or payment provider determines when the funds appear in your account.

This policy does not limit any consumer rights that apply under law.